North Louisiana Orthopaedic & Sports Medicine Clinic complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. North Louisiana Orthopaedic & Sports Medicine Clinic does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. 

North Louisiana Orthopaedic & Sports Medicine Clinic: 

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as: 
    • Qualified sign language interpreters 
    • Written information in other formats (large print, audio, accessible electronic formats, other formats) 
  • Provides free language services to people whose primary language is not English, such as: 
    • Qualified interpreters 
    • Information written in other languages 

If you need these services, contact Connie Drake, compliance officer. 

If you believe that North Louisiana Orthopaedic & Sports Medicine Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: 

North Louisiana Orthopaedic & Sports Medicine Clinic Compliance Officer 
Mailing Address: 1501 Louisville Avenue, Monroe, LA 71201 
Telephone Number: (318) 362-4411 
Fax Number: (318) 361-2613 
Email: cdrake@tocnla.com 

You can file a grievance in person or by mail, phone, or email. If you need help filing a grievance, our compliance office is available to help you. 

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW 
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD) 

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html

North Louisiana Orthopaedic & Sports Medicine Clinic complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.